Effective Date: May 20, 2026
Red Fox Antiques, LLC dba Trash Monkey Junk Removal & Hauling (“Trash Monkey,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request a quote, contact us, sign up for communications, or otherwise interact with us online or by phone or text.
1) Scope
This Privacy Policy applies to information collected through our website, forms, calls, text messages, quote requests, service scheduling, and other communications related to our business operations.
2) Information We Collect
A. Information you provide
When you use our website forms, request a quote, call us, text us, schedule service, or otherwise contact us, you may provide information such as:
- Name
- Email address
- Phone number
- Pick-up address and service details
- Photos, attachments, or files you upload
- Any other information you choose to include in your message
If you choose to opt in to SMS communications, we may also collect:
- Your mobile phone number
- Your SMS consent and communication preferences
- The content of messages exchanged with you
- Message delivery, response, and opt-out records related to SMS communications
B. Information collected automatically
Like most websites, we may collect certain information automatically when you visit, such as your IP address, approximate location derived from IP, browser type, device information, pages viewed, referring and exit pages, and the dates and times of visits.
C. Cookies and similar technologies
We may use cookies and similar technologies to help our website function, analyze traffic, improve performance, and better understand how visitors use the site. Your browser may allow you to control cookies through its settings. If you disable cookies, some parts of the site may not function as intended.
3) How We Use Information
We may use the information we collect to:
- Provide quotes, schedule services, and respond to inquiries
- Communicate with you about your request, appointment, or service
- Send customer service communications and operational updates
- Send SMS messages you have requested or agreed to receive
- Operate, maintain, and improve our website and customer experience
- Send marketing communications where you have opted in or where otherwise permitted by law
- Protect our business, website, customers, and users from fraud, abuse, or security risks
- Maintain business records and comply with legal obligations
- Enforce our terms, policies, and other agreements
4) SMS Messaging and Mobile Information
If you provide your mobile phone number and opt in to receive SMS messages from Red Fox Antiques, LLC dba Trash Monkey, we may send text messages related to:
- Quote follow-up
- Appointment scheduling and confirmations
- Service reminders
- Job status or service updates
- Customer support communications
- Limited promotional or marketing messages, where you have agreed to receive them
Message and data rates may apply. Message frequency varies.
We collect phone numbers and messaging data for the purpose of sending and managing these SMS communications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. SMS opt-in data and consent will not be shared with any third party.
Program name: Red Fox Antiques, LLC dba Trash Monkey SMS Alerts.
Help: Reply HELP to any message, or contact us at 1-833-586-5911.
Supported carriers: Available on all major US carriers including AT&T, T-Mobile, Verizon, Boost, Cricket,
MetroPCS, and others. Carrier availability may vary.
Carriers are not liable for delayed or undelivered messages.
Consent is not required: Opting into our SMS program is not required to request a quote, schedule service, or use
any services from Red Fox Antiques, LLC dba Trash Monkey.
We may use service providers that help us deliver SMS messages or support our business systems. Those providers may access phone numbers or messaging data only as needed to perform services on our behalf and not for their own independent marketing use.
You may opt out of SMS communications at any time by replying STOP to a message or by contacting us directly. After you opt out, we will stop sending SMS messages except as needed to confirm your opt-out request or as otherwise permitted by law.
5) How We Share Information
We may share information in the following circumstances:
- Service providers: With vendors that help us operate our website, communications, scheduling, payment, customer service, security, or business systems
- Security and spam prevention: With tools and vendors used to detect spam, fraud, abuse, or unauthorized activity
- Legal requirements: If required to comply with applicable law, regulation, legal process, or governmental request
- Business protection: To investigate or address fraud, security issues, violations of our policies, or other harmful activity, or to protect rights, property, and safety
- Business transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction
this information will not be shared with any third parties for any purpose.
Except as described above, we do not sell or rent personal information to third parties.
6) Third-Party Links and Services
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing information to them.
7) Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information, including phone numbers and messaging data, from unauthorized access, loss, misuse, or alteration.
Customer information is stored in systems and tools used to operate our business and communications. Access is limited to authorized personnel and service providers who need the information to perform their work on our behalf.
No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
8) Data Retention
We retain information as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain communication and business records, resolve disputes, enforce agreements, and comply with legal obligations.
We retain phone numbers, messaging records, and consent records for as long as reasonably necessary to document communications, provide requested services, maintain compliance records, and meet legal or operational requirements.
9) Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion.
You may opt out of marketing emails at any time by using the unsubscribe method provided in the message, if applicable, or by contacting us directly.
You may opt out of SMS messages at any time by replying STOP or by contacting us directly.
You may request deletion of your personal information, including SMS-related data, by contacting us using the information below. We will review and process deletion requests in accordance with applicable law and our recordkeeping obligations. In some cases, we may retain limited information where necessary to comply with legal requirements, resolve disputes, enforce agreements, or maintain necessary business records.
10) Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted means the updated policy will apply to future interactions, subject to applicable law.
12) Contact Us
Questions about this Privacy Policy? Contact us:
- Phone: 1-833-JUNK-911 (1-833-586-5911)
- Website: https://staging.trash-monkey.com
- Email: hello@trash-monkey.com